Privacy Policy

1. Introduction

Welcome to NeonVR Club Rome. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

We collect information that you provide directly to us when you:

• Book a VR gaming session through our website or in person
• Create an account or register for our services
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Contact us with questions or feedback

The types of personal information we may collect include:

• Name and contact information such as email address, phone number, and postal address
• Payment information including credit card details
• Date of birth and age verification information
• Session preferences and gaming history
• Account credentials such as username and password

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and manage your bookings and reservations
• Provide, operate, and maintain our VR gaming services
• Process payments and prevent fraudulent transactions
• Send you confirmations, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Send you marketing and promotional communications with your consent
• Monitor and analyze trends, usage, and activities in connection with our services
• Improve and personalize your experience at our facility
• Comply with legal obligations and protect our legal rights

4. Sharing Your Information

We may share your personal information in the following situations:

• With service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service
• With business partners for joint marketing or promotional activities when you have given consent
• When required by law or to respond to legal process, such as a court order or subpoena
• To protect the rights, property, or safety of NeonVR Club, our customers, or others
• In connection with a business transaction, such as a merger, sale of assets, or bankruptcy

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a better experience and allows us to improve our services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Regular security assessments and updates
• Restricted access to personal information by employees
• Secure payment processing through certified providers

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update inaccurate or incomplete information
• The right to delete your personal information under certain circumstances
• The right to restrict or object to the processing of your information
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete such information.

For minors between 13 and 18 years of age, we require parental consent before providing our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

14. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation. We process your personal data lawfully, fairly, and transparently. The legal bases for processing your information include:

• Performance of a contract when you book our services
• Compliance with legal obligations
• Your consent for marketing communications
• Our legitimate interests in operating and improving our business

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.